Refund Policy

At Sweet Values, we are committed to delivering 100% authentic designer products and providing our customers with an exceptional shopping experience. To maintain the integrity of our products and ensure the trust of our clientele, we have implemented the following refund policy. Please read this policy carefully before making a purchase.

No Refunds on Non-Defective Items

Due to the nature of our business and our commitment to authenticity, we do not offer refunds for non-defective items. This policy is in place to prevent fraudulent activities, such as purchasing an authentic item and attempting to return a counterfeit version. We take authenticity very seriously, and we pride ourselves on the genuine quality of our products. As a result, all sales are final unless the product is found to be defective upon receipt.

Defective Product Claims

We understand that, on rare occasions, a product may have defects. To address this, we offer a refund policy exclusively for defective items. If you believe you have received a defective product, please follow these steps:

Notification Period: You must notify us of any defects within 7 days of receiving the product. Claims made after this period will not be eligible for review or refund.
Submitting a Claim: To initiate a claim, please email our customer support team at info@sweetvalues.com with the following information:
- Your full name and order number
- A detailed description of the defect
- Photographic evidence clearly showing the defect
- Any other relevant information that may assist us in processing your claim
Evaluation Process: Once we receive your claim, our quality control team will thoroughly review the information and evidence provided. We reserve the right to request additional information or photographs if necessary. Our team will evaluate the claim to determine if the defect is due to manufacturing or if it falls within the normal variations of high-quality, handcrafted designer products.
Refund Approval: If we determine that the product is defective, we will approve your claim and issue a refund. Refunds will be processed to the original payment method used for the purchase. Please note that it may take up to 5-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

Non-Eligible Claims

Please note that the following situations do not qualify for a refund:

Change of Mind: We do not offer refunds or exchanges for items simply because you have changed your mind after the purchase.
Minor Imperfections: Slight variations or minor imperfections that are typical in handmade luxury items are not considered defects and are not eligible for a refund.
Damage Due to Improper Use: Any damage caused by improper use, handling, or failure to follow care instructions will not be considered for a refund.
Unauthorized Returns: Items returned to us without prior authorization or outside of the 7-day notification period will not be accepted, and no refund will be issued.

Final Decision

The decision to approve or deny a refund request is at the sole discretion of Sweet Values. Our decision will be based on the evidence provided, the nature of the defect, and adherence to the guidelines outlined in this policy. By purchasing from Sweet Values, you acknowledge and agree to the terms of this refund policy.

Contact Us

If you have any questions or need further clarification regarding our refund policy, please feel free to contact our customer support team at info@sweetvalues.com. We are here to assist you and ensure that your shopping experience with Sweet Values is as seamless and satisfying as possible.